Terms and Conditions
General
- These terms and conditions are the legal contract between the subscriber and MyAuto and apply to all subscriptions, unless otherwise indicated.
- MyAuto acknowledge that once the first debit order has been received by the subscriber, the terms and conditions have been accepted.
- The principal subscriber and his/her immediate family who reside at the same residence can use the MyAuto services by quoting their subscription number.
- The Individual, Platinum and Gold subscriptions are member-specific.
- The Fleet, Metallic and Base subscriptions are vehicle-specific.
- Any sensitive information subscribers give to the consultants or service operators will be treated with the strictest confidence.
- There is no charge for information, quotes or advice you receive when calling the MyAuto services.
- You will be responsible for the payment of any external products or services not covered by MyAuto.
- All calls are voice-recorded for quality and security purposes.
- Refer to the Benefits Tables in the brochure or on www.myauto.co.za for the emergency assistance definitions, limits and exclusions applicable per subscription.
- There may be additional charges for upgrades or services we arrange on the subscriber’s behalf.
- MyAuto reserves the right at any time, on notice, to alter, withdraw or charge for this service.
- Information was correct at time of going to press and can be changed or withdrawn at anytime, without prior notice to subscribers.
- Car hire is subject to the terms and conditions of the car rental company.
- Independent contractors and their employees are not employees of MyAuto and therefore MyAuto cannot be held responsible or liable for their actions.
- MyAuto cannot be held responsible or liable for any liability, damage or loss relative to the motor vehicle and the contents thereof, during any assistance or services provided by MyAuto.
- Subscription will be activated within a maximum of 48 hours of MyAuto receiving the confirmation of subscription.
- The debit order will always be deducted on the 1st of the month or the nearest business day after the 1st.
- The payment of the subscription must be up to date to receive assistance from MyAuto.
- The cooling-off period for the subscription is 5 business days.
- The subscription does not have a termination date and will continue until the subscriber contacts the call centre and provides MyAuto with written notification of termination.
- Emergency assistance limits and benefits are valid for 1 year from the date of acceptance of subscription and renewed annually on the anniversary date.
- Other than the stated cooling-off period, should the subscriber wish to terminate the subscription, 1 (one) month’s written notice is required by MyAuto and the last debit order will be deducted at the end of that notice period.
- Please contact the call centre on 0861 MyAuto to update any changes to your details.
- For easy identification during emergency assistance, please place your DoNotTow stickers on the top, right corner of your windscreen.
- The emergency assistance contractor reserves the right to ask for a membership card and to verify the registration number of the vehicle, the make and model of the vehicle and the principal member’s personal Identification number at the scene of the incident to ensure that the correct vehicle is being assisted by MyAuto.
- In order to minimize on administration costs / fees to subscribers, MyAuto have entered into rebate and/or marketing fee arrangements with some of our suppliers. This arrangement assists to keep the MyAuto product affordable in the market.
- MyAuto does not take responsibility and/or liability for the preferred quotation and/or provider selected by the subscriber.
- Subscribers are responsible for the management of any other legal requirements and contracts. These include but are not limited to SABS Approval, financial agreement, road worthy, warranty, vehicle insurance or road accident fund policy, your vehicle and the maintenance and repairs thereof may be restricted by.
- Certain roadside emergency assistance incidents require upfront payments to be made by members. These can be submitted for consideration and possible reimbursement to:
MyAuto
P O Box 262
Randburg
2125
Proof of payment must be attached to the invoice.
MyAuto will not authorise assistance and/or incidents:
- In the event of attempted theft or hijacking. The costs of emergency assistance will be for the subscriber’s own account and can be recovered from the subscriber’s insurance company.
- When costs for towing or roadside repairs are incurred and the MyAuto call centre did not request the service on the subscriber’s behalf (including accommodation and alternative transport), these costs will be for the subscriber’s own account.
- If the vehicle is not registered under the Road Traffic Act.
- Where the vehicle is not roadworthy.
- Where the vehicle is outside of the borders of the Republic of South Africa.
- Where the MyAuto subscription is being utilised fraudulently.
- The payment of the subscription is not up to date.
Shopping
The privacy statement detailed here is in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA).
Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of an order number via email. All our prices include delivery anywhere in South Africa.
Export Restriction
The offering on this website is available to South African members only.
Return and Refunds
The provision of goods and services by PLPTeleshop (Pty) Ltd is subject to availability. In cases of unavailability, PLPTeleshop (Pty) Ltd will refund the client in full within 10 days. Cancellation of orders by the client will attract a 10% administration fee. (25% handling fee if the unit returned is opened). Products carry the manufacturers warranty. However, returns for repair/refund are for the members account.
Payment Options Accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the PLPTeleshop (Pty) Ltd bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit Card transactions will be acquired for PLPTeleshop (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.
Customer Details Separate From Card Details
Member details will be stored by PLPTeleshop (Pty) Ltd separately from card details which are entered by the member on PayGate’s secure site. For more detail on PayGate refer to
www.paygate.co.za. For more information on member details refer to our
privacy statement.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
PLPTeleshop (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and PLPTeleshop (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature the details set out in our
privacy statement.
Variation
PLPTeleshop (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. E&OE.
Moving On
Please take printed voucher as proof of membership and to qualify for discount.
NO items can be reserved or sold before the day of the sale.
All items are second hand and are sold as is.
Please arrive at specified time as no sale transaction will take place before specified time.
Kindly contact us should you want to know the address of the advertised sale.
The LUCKY DRAW system:
This is how it works. Arrive at the sale about 15 minutes before it starts. You will be given a random number from the "hat". When the sale starts, matching numbers will be pulled out of the "hat".
When your number is called you may enter the sale.
Please note! One number entitles one person to enter.
Everyone goes in and can choose any item that is for sale. If you want to buy an item take the price tag and go to the person in charge of the sale to pay for it.
CHILDREN: Children must wait outside until everyone else has entered the sale. Only once all the customers are inside the premises can they come in. Babes in arms and toddlers do not have to wait.